Refund Policy

Every new shop can try Fixinone free before paying, so you can be sure it fits your work before you subscribe.

When you can get a refund

• You paid twice for the same period by mistake.
• You paid but the subscription was not activated and we could not fix it within 3 working days.
• A serious technical problem on our side prevented you from using the Service during the first 7 days after payment and we could not solve it.

When a refund is not possible

• After the first 7 days of a paid period.
• When you simply stop using the Service during a paid period.
• When the account was suspended because of a breach of the Terms of Service.

Cancelling

Subscriptions do not renew without your action unless you chose automatic renewal at payment. You can stop renewing at any time; you keep access until the end of the period you paid for.

How to ask

Write to support@fixinone.com or WhatsApp +90 538 067 42 66 with your shop name, email and payment reference. We answer within 3 working days; approved refunds are returned with the original payment method.