Help & Support
Last updated: 16.10.2026
We are here to help you set up your shop and use Fixinone every day.
Contact us
- WhatsApp: +90 538 067 42 66 (fastest)
- Email: support@fixinone.com
We usually answer within a few hours, every day. Support is available in Arabic, Turkish and English.
Common questions
I forgot my password
Use "Forgot password" on the sign-in screen; we send a reset link to your email.
How do I add an employee?
Settings → Employees → Add. Choose the role (cashier or technician) and what they are allowed to see.
I don't receive notifications
Settings → Notification settings → send a test notification. If it does not arrive, allow notifications for Fixinone in your phone settings.
How does my customer track the repair?
Every ticket has a QR code and a tracking number. The customer scans it or opens fixinone.com/order.
How do I delete my account?
In the app: Settings → Profile → Delete account, or on the account deletion page.