Privacy Policy

This policy explains which data Fixinone ("we") collects when you use the website fixinone.com, the web application and the Fixinone apps for Android, iOS, Windows and macOS (together, the "Service"), why we collect it, and the choices you have.

1. Who is responsible

For your account data (owner and employees), Fixinone is the data controller. For the data of your customers that you enter into the Service (names, phone numbers, devices, repair notes), your shop is the controller and Fixinone processes it only on your behalf, to provide the Service.

2. Data we collect

• Account data: name, email address, phone number, password (stored only as a secure hash), role in the shop.
• Shop data: shop name, country, city, address, logo, currency and settings.
• Business data you enter: repairs, customers, devices, parts, sales, expenses, invoices, message templates and photos you upload.
• Device and technical data: device type and model, operating system and app version, language, time zone, IP address, sign-in dates, and a push notification token when you allow notifications.
• Payment data: the plan, amount and status of your subscription orders. We do not store card numbers; online payments are processed by the payment provider.
• Support data: messages you send us by email or WhatsApp.

3. Why we use it

• To create your account, run the Service and keep your data in sync across devices.
• To send notifications you can control (new repairs, ready devices, low stock, subscription reminders) and important security alerts such as a sign-in from a new device.
• To manage subscriptions, invoices and support requests.
• To keep the Service secure, prevent abuse and fix errors.
• To improve the Service using aggregated statistics (for example how many shops use each platform).

We do not sell your data, we do not show advertising inside the Service and we do not use your customers' data for marketing.

4. Legal basis

We process data to perform our contract with you, to meet legal obligations (for example invoices and tax records), and on our legitimate interest in keeping the Service secure. Where the law requires consent (for example push notifications), we ask for it and you can withdraw it at any time.

5. Service providers

We share data only with providers that help us run the Service, under confidentiality obligations:

• Hosting and database servers.
• Google Firebase Cloud Messaging and Apple Push Notification service, to deliver notifications.
• Email delivery providers.
• Payment providers, for paid subscriptions.

We may disclose data when required by law or to protect the rights and safety of our users.

6. How long we keep data

• Account and business data: as long as your account is active.
• After you delete your account: access is closed immediately and the data is permanently erased within 30 days. Backups are overwritten within a further 30 days.
• Notifications: 120 days. Device records: up to one year after last use.
• Payment and invoice records: as long as tax law requires, even after the account is deleted.

7. Security

Connections are encrypted with HTTPS, passwords are hashed, every shop's data is isolated from other shops and access inside a shop is limited by role. No system is perfectly secure; if we learn about a breach affecting you, we will inform you as the law requires.

8. Your rights

You can access and correct your data in the app at any time, export your reports, and delete your account from the app (Settings → Profile → Delete account) or from our website. You may also ask us for a copy of your data or object to some processing by writing to support@fixinone.com. You have the right to complain to your data protection authority (in Türkiye: KVKK).

9. Cookies and local storage

The website uses necessary cookies: your session, your language and a random device identifier used for security alerts. It also uses Google Analytics to count visits and understand which pages are used, through analytics cookies that do not identify you personally. The apps store your session and preferences on the device and do not contain advertising or tracking SDKs. We do not use advertising cookies.

10. Children

The Service is a business tool and is not intended for people under 18.

11. International transfers

Our providers may process data outside your country. We use providers that apply appropriate safeguards.

12. Changes

We may update this policy. The date of the last update is shown on this page, and important changes are announced in the Service.

13. Contact

Email: support@fixinone.com · WhatsApp: +90 538 067 42 66